FAQ
Shipping
Where do you ship from?
You may noticed some of our products have the FULFILMENT BY AMAZON logo on the page, that means we have stocks of that item in amazon warehouses, and they will be arranged and sent out using Amazon delivery service, in SPECIFIC COUNTRIES including America, Japan and most of EU countries. If your address is not included, we ship the items from China via DHL, UPS, FedEx or EMS per customer’s request, it takes different time according to the carrier you choose. Please see detail of our shipping policy.
How long does shipping take?
Different carriers have different requirements for transportation time, we have cooperation with DHL, FedEx, EMS, UPS etc.
The transit times are as follows. Please notice that is a estimate time, not a exactly.
Amazon: priority 2-4 business days, standard: 2-6 business days
DHL and FedEx Express: 4-5 business days
Please allow between 3-5 Business Days for your tracking number to update after you place your order. And you can track the shipping number in the website of Express or link 17 TRACK：https://www.17track.net/en , then waiting you items with patience please.
RETURNS
First of all, thank you for purchasing Rootoma products. To help ensure a satisfactory service and your rights, Rootoma promises to implement the following after sales services. Please read through these terms and limitations after you purchase our products.
Please See Detail at:
Return and Refund Policy
GENERAL
How about the quality of Power strip?
Our company is the main manufacturer of Power strip in China over 10 years, have a outstanding R&D team.We have acquired FCC/CE/ROHS certification, we do rigorous test on all products to make sure each power strip can gone through test, make sure each customer can get a perfect power strip.
What payment methods are accepted?
We currently accept all major credit cards including Visa, TT, PayPal, Bank Transfer etc.
Is my personal information safe?
We do not share your information with any 3rd parties. The only information we use is your shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.
When I have problems in use, how should I solve the problem?
If you have any questions about our products and service such as technology support,we will address your concerns as soon as possible. You will get a quicker response.
Please record the problems of the product, sent email to: Rootoma@163.com
you can use the text, picture or video recording as a method, which will help us find the problem faster and give the corresponding solution, that will solve problem more quickly.
I can't find the answer I looking for here, what should I do?
Please send an email to Rootoma@163.com , our customer service team will be happy to help you with any questions, our hours of operation for customer service are Monday through Friday, 8 :30 AM to 5:30 PM. We will do our best to get back to you as soon as possible within 24 hours.