ROOTOMA

Returns Policy

General transportation policy Within working days, the received order will be processed by confirmation email within 24 hours. Orders on Saturday and Sunday will be shipped on Monday. If you need to deliver on Saturdays, Sundays and holidays, please send us an email to check if there are Saturdays, Sundays and holidays service options in your area.

In order to ensure that your package is sent correctly and received in time, we hope that you can ensure that the address entered is correct when filling in the address, including the correct name, phone number, street number, building or apartment number, and route information. For express delivery, timely delivery is very important. If the address information provided is incorrect at the time of purchase, we are not responsible for the return, loss and delivery of incorrect goods.

In addition to the free delivery service we provide in certain countries, buyers should pay for the freight, so you can choose a low-cost courier company or a fast courier company.

After payment is completed, we will ship it within 5 working days. If the item is out of stock, we will notify you by email and indicate the delivery date.

After the order is shipped, you will receive an email with tracking information. After the order has been paid, please pay attention to check your e-mail, we will send a confirmation e-mail for the shipment of the goods.

We will decide to ship from Amazon warehouse, local warehouse or from China based on actual product inventory. Orders shipped from Amazon warehouses and local warehouses generally do not need to pay additional duties.

Express delivery from China usually has customs tax issues. In this case, you need to pay related customs duties, please cooperate with customs to pay taxes. Thank you!

Finally, when you receive the item for the first time, you should check the integrity of the package and pay attention to whether it is damaged. If it is damaged, you need to check whether the item is in good condition and contact us as soon as possible.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 3-6 business days from the date that it is placed.

Verification → Processing → Shipping → Delivery Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 1 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping

Shipment takes 2-5 business days to arrive, please refer to the table below for various shipping times to international destinations.

Note: Orders shipped to some countries cannot be delivered via express.pls check with our service team:Rootoma@163.com

Delivery

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